Order Rules

Bento Order Rules is a powerful feature that enables merchants to configure the products added to orders with a flexible rules engine. This ensures each order is processed according to custom specifications. Order rules elevate your subscriptions from simple recurring product orders to much more complex offerings, providing your customers with the high quality service you want to offer them. By allowing your business to cater to individual customer preferences like this, Bento extends customer retention, and thus the customer LTV for your business.

Overview of Order Rules

The Order Rules domain offers tools to efficiently create, manage, and apply rules that dictate the handling of order orders. One common use for order rules is to add promotional items to customer orders. This ability to easily surprise and delight customers leads to improved retention and customer satisfaction

1. Creating Rules - Use the POST method to define new rules that automatically apply to eligible orders based on defined conditions.

2. Retrieving Rules - The GET method allows for fetching existing rules, supporting filters to customise the data retrieval based on specific parameters.

3. Deleting Rules - Remove outdated or unnecessary rules using the POST method for specific rule IDs to maintain an up-to-date rule set.

Benefits of Using the Bento Order Rules Service

Customisation

Create and manage order rules that determine the conditions under which gifts are included in boxes, unlocking infinite possibilities to personalise orders to just how your customers need them.

Automation

Reduce manual processes by automating rule application, which decreases the likelihood of errors and increases efficiency.

Examples of Order Rules

Loyalty Reward

To reward a customer’s loyalty, you could provide them with a free gift on their 6th order. To do this with an Order Rule, simply create a new rule stating the item(s) to add (along with their quantities), and that the rule should be applied on box 6. Easy!

Timed Gifts

Customers will receive box 6 at different times depending on when they started their subscription so we need a different approach for timed promotions. To provide a discount around New Years Day, simply create a new Order Rule with a date range from 1st Jan to 31st Jan with details of the items to be included in the box.

Applying Rules to Particular Subscriptions

If you’d like to provide a free bookmark for customers on your fiction book subscription but not on your non-fiction book subscription, you can simply add in the subscription type that the rule should be applied to. Orders which are not of that subscription type will ignore the rule.

Providing Paid Items

Your gift does not have to be free (especially in this economy!), so Order Rules are created with a boolean toggle stating whether or not you want your customer to pay extra for the extra item. Now you can continue to send your customers razors every month while adding a shaver every 3 months, for which the customer will automatically be charged extra. Combining these into one subscription instead of two separate ones with different cadences and billing makes the admin easier for you and the bills easier for your customers.

Multiple Rules

Bento is all about lifting your restrictions, so why restrict yourself to one Order Rule per box? Order Rules are created with a rule priority, and Rules are applied to orders in order of their priority. You can even create a new Rule which overrides all other Rules by setting the Exclusive property. This will apply only the Exclusive rule, and skip all other rules.

Getting Started

For detailed API endpoints and specifications, please refer to the technical documentation provided. Our support team is available to assist with integration and to answer any queries you might have, ensuring a smooth transition and effective implementation.