How to Access Orders

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To access a customer's orders, click on 'Orders' in the top right of the customer profile.

Here you will see this page, which shows all the upcoming orders in descending order.

To view other orders, you can use the filter in the top left.

Here you can filter for:

All Orders - this shows all current, future and failed orders
Failed - orders which have been processed unsuccessfully
Processed - historic orders which have been processed successfully
Upcoming - future orders. Only the next 3 orders for each subscription will generate box contents and a price

Orders & their Statuses

Once you have navigated to the screen you want you can click on each order and view its details.

These are the statuses an Order will move between from creation to completed.

Stage of Delivery	Billing Status	Order Status
The future order has not been processed yet.	Pending	Pending
The order has been successfully billed and processed.	Succeeded	Committed
The order has failed to process, the most common is billing method has caused a failure.	Failed	Failed
The order has been completely refunded.	Refunded	Committed
The order has been partially refunded.	Partially Refunded	Committed
There's a failure we can't update the next billing date to a Shopify sub-contract (Shopify only).	Partially Succeeded	Pending
The first order has been processed in Shopify (Shopify only).	Delegated	Committed

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