How to Access Orders
  • 13 May 2024
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How to Access Orders

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Article summary

How to Access Orders

To access a customer's orders, click on 'Orders' in the top right of the customer profile.

Here you will see this page, which shows all the upcoming orders in descending order.

To view other orders, you can use the filter in the top left.

Here you can filter for:

  • All Orders - this shows all current, future and failed orders

  • Failed - orders which have been processed unsuccessfully

  • Processed - historic orders which have been processed successfully

  • Upcoming - future orders. Only the next 3 orders for each subscription will generate box contents and a price

Orders & their Statuses

Once you have navigated to the screen you want you can click on each order and view its details.

Order Statuses

These are the statuses an Order will move between from creation to completed.

Stage of Delivery

Billing Status

Order Status

The future order has not been processed yet.

Pending

Pending

The order has been successfully billed and processed.

Succeeded

Committed

The order has failed to process, the most common is billing method has caused a failure.

Failed

Failed

The order has been completely refunded.

Refunded

Committed

The order has been partially refunded.

Partially Refunded

Committed

There's a failure we can't update the next billing date to a Shopify sub-contract (Shopify only).

Partially Succeeded

Pending

The first order has been processed in Shopify (Shopify only).

Delegated

Committed


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