Customer Account

Customer Account

Clicking into a customer's profile brings up this page.

You will be able to see:

• Customer Name - the customer name they signed up with

• Email - the customer email they signed up with

• Merchant ID - your customer ID, if it is different to the Bento ID

• Bento ID - the ID Bento uses to identify the customer

• Order History - the total combined orders for the customer including all subscriptions.

Then below this, you will see a list of their subscriptions, each subscription will show:

1. Status

• Active - The customer is getting orders

• Paused - The customer has paused receiving orders

• Ended - No more orders exist, the sub is at the end of its playlist

• Cancelled - The customer has cancelled the subscription

• Suspended - The customer's billing has failed

2. Subscription Name - what subscription type they have signed up for. This is useful when a customer has multiple subscriptions.

3. Order History - how many orders a customer has had processed for that subscription

4. Next Order Price - the £ value of the next order to be processed

5. Next Charge Date - the next time a customer will be charged

6. Add Credit - adding/removing £ credit is a way to manage compensation/rewards for customers. The credit will be deducted from the next billed order.

From this page, you can navigate to Orders, Edit Contract, or go back to All Customers.