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Customer Account
Clicking into a customer's profile brings up this page.
You will be able to see:
Customer Name - the customer name they signed up with
Email - the customer email they signed up with
Merchant ID - your customer ID, if it is different to the Bento ID
Bento ID - the ID Bento uses to identify the customer
Order History - the total combined orders for the customer including all subscriptions.
Then below this, you will see a list of their subscriptions, each subscription will show:
Status
Active - The customer is getting orders
Paused - The customer has paused receiving orders
Ended - No more orders exist, the sub is at the end of its playlist
Cancelled - The customer has cancelled the subscription
Suspended - The customer's billing has failed
Subscription Name - what subscription type they have signed up for. This is useful when a customer has multiple subscriptions.
Order History - how many orders a customer has had processed for that subscription
Next Order Price - the £ value of the next order to be processed
Next Charge Date - the next time a customer will be charged
Add Credit - adding/removing £ credit is a way to manage compensation/rewards for customers. The credit will be deducted from the next billed order.
From this page, you can navigate to Orders, Edit Contract, or go back to All Customers.