Customer Account

  • Updated on May 13, 2024
  • Published on May 3, 2024
  • 1 minute(s) read
  • eC
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Customer Account

Clicking into a customer's profile brings up this page.

You will be able to see:

  • Customer Name - the customer name they signed up with

  • Email - the customer email they signed up with

  • Merchant ID - your customer ID, if it is different to the Bento ID

  • Bento ID - the ID Bento uses to identify the customer

  • Order History - the total combined orders for the customer including all subscriptions.

Then below this, you will see a list of their subscriptions, each subscription will show:

  1. Status

  • Active - The customer is getting orders

  • Paused - The customer has paused receiving orders

  • Ended - No more orders exist, the sub is at the end of its playlist

  • Cancelled - The customer has cancelled the subscription

  • Suspended - The customer's billing has failed

  1. Subscription Name - what subscription type they have signed up for. This is useful when a customer has multiple subscriptions.

  2. Order History - how many orders a customer has had processed for that subscription

  3. Next Order Price - the £ value of the next order to be processed

  4. Next Charge Date - the next time a customer will be charged

  5. Add Credit - adding/removing £ credit is a way to manage compensation/rewards for customers. The credit will be deducted from the next billed order.

From this page, you can navigate to Orders, Edit Contract, or go back to All Customers.