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Contact Us
- 29 May 2024
- 1 Minute to read
- Contributors
- Print
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Contact Us
- Updated on 29 May 2024
- 1 Minute to read
- Contributors
- Print
- DarkLight
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What is Bento Help Desk?
The Bento Help Desk, powered by Zendesk, provides a unified system for tracking your support requests, ensuring efficient and transparent resolution of any issues.
How to Sign Up
Go to Bento’s Help Centre: https://bentotech.zendesk.com
Click sign up, verify your email address and create a password
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Submit a Ticket
Click ‘Submit a Request' in the Help Centre to raise a ticket with Bento.
Then you have the option to choose between two types of tickets.
Normal Ticket - this is a Question, Data Correction, New Requirement, Billing Issue or anything else. (new options can be added)
Bug Ticket - this is a P1, P2 or P3 incident. A P0 incident should follow our email procedure (on the previous page).
Fill out the details of a Normal Ticket
CC (optional) - This field allows other colleagues who have a Help Desk account to comment on the ticket you have raised. If you do not CC them, they will only be able to view the ticket.
Ticket Classification - classify what type of request you are submitting. E.g. Subscription Contract Issue, New Feature Request...).
Subject - the title of the ticket
Description - all the relevant info you can provide (you can add links and images here)
Client Details: preferably the customer ID number
Attachments - anything you want to attach e.g. docs.
Fill out the details of a Bug Ticket
CC (optional) - this field allows other colleagues who have a Help Desk account to comment on the ticket you have raised. If you do not CC them, they will only be able to view the ticket
Priority - how urgent the ticket is, this will also be evaluated by Bento Engineers
Subject - the title of the ticket
Description - all the relevant info you can provide (you can add links and images here)
Once you have filled out your ticket with all the relevant detail, you can then view all of your requests in one place.
View Tickets
Now, to view your tickets, look at the top right-hand corner and click ‘Requests’ in the dropdown.
In the top left of this image, you can see the three sections
This section allows you to see:
My requests - the requests you have submitted via your account
Requests I’m CC’d on - where you have been included in a ticket
Organisation Requests - all requests your company has submitted
Don’t forget!
Don't forget to check each section to see all the tickets you have been tagged in!
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